1. Introduction

Welcome to the mc64 Privacy Policy. This document describes how mc64 ("we," "us," or "our") collects, uses, processes, and protects your personal information when you access or use our online gaming platform at https://mc64.cam (the "Website") and related services (collectively, the "Services").

mc64 is a premier online gaming platform serving players in Indonesia, offering casino games, live dealer experiences, sports betting, and related entertainment services. We understand that trust is fundamental to our relationship with you, and protecting your privacy is paramount to maintaining that trust.

By creating an account or using mc64 Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Key Principle: mc64 operates under a privacy-by-design philosophy. We collect only the personal information necessary to provide our Services, secure your account, comply with legal obligations, and improve your gaming experience. We never sell your personal information to third parties for marketing purposes.

2. Information We Collect

mc64 collects several categories of personal information to operate our platform effectively, ensure security, and comply with regulatory requirements applicable to online gaming operations in Indonesia.

2.1 Information You Provide Directly

When you register an account or use mc64 Services, you voluntarily provide us with the following information:

  • Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, Indonesian Identity Card (KTP) number, and your chosen username and password.
  • Verification Documents: Government-issued identification (KTP, passport, driving license), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
  • Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata. E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja where applicable.
  • Communication Data: Any information you provide when contacting customer support via email, live chat, or WhatsApp, including correspondence content, support tickets, and feedback.
  • Survey and Feedback: Responses to surveys, questionnaires, or promotional offers you choose to participate in.

2.2 Information Collected Automatically

When you access and use mc64 Services, we automatically collect certain technical and usage information:

  • Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
  • Usage Data: Pages visited, features used, time and date of access, time spent on pages, clickstream data, referring/exit pages, and interaction with games and platform features.
  • Location Information: IP address, geographic location data (country, city, time zone) derived from your IP address. We use this information to comply with geographic restrictions on online gambling services.
  • Gaming Activity: Game selections, bet amounts, bet outcomes (wins/losses), game session duration, gameplay patterns, bonus claims, and transaction history.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 for detailed information.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from Indonesian banks and e-wallet providers.
  • Identity Verification Services: Verification results from third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance providers.
  • Game Providers: Gameplay statistics, RTP (Return to Player) data, and game integrity information from software providers like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt.
  • Affiliate Partners: Referral source information if you accessed mc64 through an affiliate link or promotional campaign.

3. How We Use Your Information

mc64 uses your personal information for specific, legitimate purposes related to operating our gaming platform and fulfilling our legal obligations. We process your data based on the following legal grounds:

3.1 Service Provision and Account Management

  • Create, maintain, and manage your mc64 account
  • Verify your identity and age (21+ requirement for Indonesian players)
  • Process deposits, withdrawals, and other financial transactions
  • Enable gameplay, place bets, and process game outcomes
  • Manage bonuses, promotions, and VIP rewards programs
  • Provide customer support and respond to your inquiries
  • Send account-related communications (transaction confirmations, security alerts, account status updates)

3.2 Security and Fraud Prevention

  • Detect, prevent, and investigate fraudulent activity, money laundering, and account abuse
  • Monitor gameplay for patterns indicating collusion, bonus abuse, or unfair play
  • Verify payment method ownership and prevent unauthorized transactions
  • Enforce our Terms & Conditions and game-specific rules
  • Protect mc64, our players, and third parties from harm, illegal activity, or security threats
  • Maintain logs and records for security audit and dispute resolution purposes

3.3 Legal and Regulatory Compliance

  • Comply with applicable laws, regulations, and licensing requirements governing online gaming in Indonesia
  • Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
  • Respond to legal requests, court orders, or government inquiries
  • Maintain required records for tax reporting and financial auditing
  • Report suspicious transactions to relevant authorities as legally required
  • Enforce responsible gaming policies, including self-exclusion and age verification

3.4 Platform Improvement and Analytics

  • Analyze usage patterns to improve website functionality, game selection, and user experience
  • Conduct research and analytics to understand player preferences and behavior
  • Test new features, games, and promotional campaigns
  • Optimize platform performance, loading times, and mobile compatibility
  • Generate aggregated, anonymized statistics for internal business reporting

3.5 Marketing and Communication (With Your Consent)

  • Send promotional emails about new games, bonuses, tournaments, and special offers
  • Provide personalized recommendations based on your gaming preferences
  • Notify you about loyalty rewards, VIP tier upgrades, and exclusive benefits
  • Conduct surveys to gather feedback on our Services

Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in emails, adjusting your account preferences, or contacting customer support. Opting out does not affect essential account-related communications.

4. Information Sharing and Disclosure

mc64 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist with platform operations. These partners have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) process your deposits and withdrawals.
  • Game Providers: Software developers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) receive gameplay data to operate casino games and live dealer tables.
  • Identity Verification Services: KYC/AML compliance providers verify your identity documents and screen for fraud or sanctions list matches.
  • Customer Support Platforms: Live chat and email management systems used by our support team.
  • Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that store our databases and backups.
  • Analytics Services: Web analytics tools that help us understand website usage patterns (using aggregated, anonymized data where possible).

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, courts, or regulatory bodies when:

  • Required by law, regulation, legal process, or enforceable governmental request
  • Necessary to respond to court orders, subpoenas, or search warrants
  • Obligated to report suspicious transactions under AML laws
  • Required to comply with tax reporting or auditing obligations
  • Necessary to investigate potential illegal activity or violations of our Terms & Conditions

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize integration with third-party services or participate in partner promotions.

5. Data Security Measures

mc64 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Controls

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data at rest (passwords, financial information, identification documents) is encrypted using AES-256 encryption.
  • Secure Authentication: Account passwords are hashed using bcrypt with salt. We support two-factor authentication (2FA) for additional account security.
  • Firewalls and Intrusion Detection: Network-level firewalls, intrusion detection systems, and DDoS protection safeguard our infrastructure.
  • Secure Database Access: Database access is restricted to authorized personnel only, using role-based access controls and audit logging.
  • Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments regularly.

5.2 Administrative Security Measures

  • Employee background checks and confidentiality agreements
  • Regular security training for staff handling personal data
  • Strict access control policies limiting data access to need-to-know basis
  • Incident response protocols for security breaches
  • Data protection impact assessments for new processing activities

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

  • Choose a strong, unique password and never share it with anyone
  • Enable two-factor authentication if available
  • Log out after each session, especially on shared devices
  • Keep your contact information updated to receive security alerts
  • Report suspicious activity or unauthorized access immediately
  • Avoid accessing your account over unsecured public Wi-Fi networks

Data Breach Notification: In the unlikely event of a data breach that compromises your personal information, mc64 will notify affected users via email within 72 hours of discovering the breach, as required by applicable data protection laws. We will provide details about the nature of the breach, data affected, and steps we are taking to address it.

6. Data Retention and Storage

mc64 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

Data Category Retention Period Legal Basis
Account Registration Data Duration of account + 7 years AML/KYC compliance, dispute resolution
Transaction Records 7 years from transaction date Financial regulations, tax law
Identification Documents Duration of account + 5 years KYC/AML compliance, regulatory requirements
Gameplay History 5 years from gameplay date Dispute resolution, game integrity audits
Communication Records 3 years from communication date Customer service quality, dispute resolution
Marketing Consent Data Until consent withdrawn + 1 year Proof of consent, compliance

6.2 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Deletion methods include secure erasure of digital records and physical destruction of paper documents. Some anonymized data may be retained indefinitely for statistical and research purposes, as it can no longer identify you.

7. Your Privacy Rights

Subject to applicable laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information mc64 holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update many details directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. However, we may retain certain information where required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

7.4 Right to Restrict Processing

You may request that we restrict processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider, where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails by clicking "unsubscribe" or adjusting your account preferences.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We may require verification of your identity before fulfilling your request. We will respond within 30 days of receiving a valid request.

8. Cookies and Tracking Technologies

mc64 uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the website to remember your actions and preferences over time, improving functionality and user experience.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly. These enable core features like account login, secure areas, and shopping cart functionality. You cannot opt out of these cookies.
  • Performance Cookies: Collect anonymous information about how you use our website, such as pages visited and error messages. This helps us improve website performance.
  • Functionality Cookies: Remember your preferences (language, region, username) to provide enhanced, personalized features.
  • Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These cookies may be set by third-party advertising networks.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect website functionality and your ability to use certain features. Consult your browser's help documentation for instructions on managing cookies.

9. Third-Party Services

Our website may contain links to third-party websites, services, or applications (such as game provider sites, payment processor pages, or social media platforms). mc64 is not responsible for the privacy practices or content of these third-party services.

When you click a link to a third-party site or use a third-party service integrated into our platform, that third party may collect information about you according to their own privacy policy. We encourage you to read the privacy policies of any third-party services before providing them with your information.

10. International Data Transfers

mc64 primarily operates in Indonesia and stores data on servers located within Indonesia or in secure data centers in jurisdictions with robust data protection laws. Some of our service providers (cloud hosting, payment processors, game providers) may be located outside Indonesia.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by data protection authorities
  • Transfers to countries with adequate data protection laws
  • Certification under recognized privacy frameworks
  • Your explicit consent for specific transfers

11. Children's Privacy

mc64 Services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, do not use our Services or provide any information to mc64.

If we discover that we have collected personal information from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has provided personal information to mc64, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor children's internet usage and use parental control software to prevent minors from accessing gambling websites.

12. Changes to This Privacy Policy

mc64 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or other operational needs. When we make material changes, we will notify you by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our website or in your account dashboard

We encourage you to review this Privacy Policy periodically. Your continued use of mc64 Services after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

  • Privacy Team Email: [email protected]
  • General Support Email: [email protected]
  • Live Chat: Available 24/7 through the mc64 website
  • Customer Support: Native Indonesian-speaking agents available around the clock

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please use live chat or mark your email as "Urgent Privacy Request."

Your Privacy Matters: mc64 is committed to transparency and accountability in our data practices. We continuously review and improve our privacy measures to protect your information and maintain your trust. Thank you for choosing mc64 as your gaming platform.

Our Data Protection Commitments

256-Bit Encryption

All data transmissions and sensitive information storage use bank-grade 256-bit SSL/TLS encryption, the same standard used by major financial institutions worldwide.

Secure Data Centers

Your personal information is stored in ISO 27001-certified data centers with redundant backups, 24/7 monitoring, and physical security controls.

Privacy by Design

We collect only the minimum data necessary to provide our Services. Privacy considerations are built into every feature and process from the ground up.

Regulatory Compliance

Our data handling practices comply with applicable Indonesian laws and international standards for online gaming, KYC/AML, and financial services.

No Data Sales

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate our Services.

Breach Notification

In the event of a data breach, we commit to notifying affected users within 72 hours and providing clear information about steps being taken.

Questions About Your Privacy?

Our dedicated privacy team is here to help. Review our FAQ for common questions about data protection, or contact our 24/7 customer support for personalized assistance.